Refund & Exchange Policy

Thank you for shopping at PC Professional Nail Supplies & Academy. We value your satisfaction and want to make sure you have a positive experience with our products. Please read our Refund & Exchange Policy carefully.

  1. Refund Policy

    a. Defective or Damaged Products:

    If you receive a defective or damaged product, please contact us within [number of days, e.g., 7 days] of receiving the item. We will gladly replace the product or issue a refund after verifying the issue. To initiate a return, please [provide instructions on how customers can contact you].

    b. Incorrect Item Received:

    In the rare event that you receive the wrong item, please notify us within [number of days, e.g., 7 days]. We will arrange for the correct item to be sent to you or issue a refund, as per your preference.

    c. Refunds for Other Reasons:

    If you are not satisfied with your purchase for reasons other than defects or incorrect items, please contact us within [number of days, e.g., 30 days] of receiving your order. We may offer a refund or exchange, provided the product is returned in its original condition and packaging.

  2. Exchange Policy

    a. Product Exchange:

    If you wish to exchange a product for a different size, color, or variant, please contact us within [number of days, e.g., 14 days] of receiving the item. The product must be unused, in its original packaging, and in resalable condition. You will be responsible for any additional shipping costs associated with the exchange.

  3. Conditions for Refunds and Exchanges:

    a. Products must be returned in their original condition and packaging.

    b. Returns must be initiated within the specified time frame as mentioned above.

    c. Proof of purchase is required for all returns and exchanges.

  4. Return Process:

    a. Please contact our customer service team at [your contact information] to initiate a return or exchange.

    b. Ship the product back to us following the instructions provided by our customer service team.

    c. Once the returned item is received and inspected, we will process the refund or send out the exchange.